Guest lane requests only — no ordering, no payments. Any size. A guest taps Assistance on the same QR code they'd use to order, picks what they need, and it lands on your staff console instantly — no app, no phone number, no ordering or payments required to turn it on.
Send a guest request from the phone, then pick how your staff sees it — a browser console, the LaneTab Venue app, or a SenseCAP D1 Pro panel on the wall. Same request, your choice of surface. Tap On it and watch it close the loop back to the guest.
The same guest sheet a LaneTab ordering venue uses — curated down to the requests that matter, so nothing gets buried.
A guest request isn't a shout across the room — it's a ticket with a lane number, a timestamp, and a clock. If nobody picks it up, it escalates.
Escalation, built in. A request that sits too long doesn't just wait — it re-alerts, so a busy Friday night never means a guest gets forgotten at lane 9.
A respot or a stuck ball isn't just a task for your team to clear — logged by lane and by type, it becomes an early-warning system for the equipment that runs your floor.
Automatic outlier callouts, in plain English: "Lane 7 — 12 mechanical requests, 2.6× the average, up 500% vs last week — mostly dead wood & respots."
A color-graded grid of every lane against every problem type — mechanical vs service — so a recurring pinsetter fault reads as a hot column, not a hunch.
Watch each lane's request rate rise or fall over time, and how long your team takes to clear them — so you fix the root cause before it becomes a shutdown on league night.
Start with Lane Assistant at $49/mo. The moment you want ordering and payments, upgrade your plan and the exact same codes on your lanes start taking orders — nothing to reprint, no guest re-education.